FAQ

Frequently asked questions

After placing an order, how long will it take to recieve my scooter or parts?


We ship same buisness day if order is placed before noon. We ship with FedEx, USPS or UPS. Delivery is 3-5 days.




Does the scooter have cruise control?


No. For safety reasons the Hero manufacturer removed this option.




What is the Hero's warranty?


The Hero scooters come with a 14 month limited warranty.




Can I go off road on the Hero scooter?


The Hero S8 is not necessarily an off road scooter. It's an all terrain scooter, which means you can ride it on grass and gravel. It is not designed for heavy off road riding. The Hero S9 is a great choice if you are staying on pavement and riding in the city.




Where are you located?


We are based out of Orlando, Florida.




How long does it take to charge the battery?


Hero provides a certified 3A charger with advanced technology. Charging time is between 6-7 hours.




Any other questions?


We are here for you, so please don't hesitate to contact us. At Hero Rider USA we want to answer all of your questions in a timely manner.




What do I do if my scooter needs maintenance or if I do not know how to properly repair my Hero scooter?


We strongly suggest that you contact us before doing any maintenance or repairs on the scooter battery, charging port, electrical wiring or controller. We will get back to you within a few minutes to a few hours Monday throught Saturday. Closed Sunday. We understand that waiting days to get a responce is not in your interest. We are able to provide videos or guide you when it come to maintance or repairs.




If I order from Heroriderusa website, will my information be safe?


Yes, all transactions are encrypted and we are only able to see the last 4 numbers of the credit card our customers use.




Are discounts or promotions available?


Yes, we do offer promotions especially to return customers or when you purchase 2 or more scooters. Reach out to us. The worst we can say is that we have no promotions right now.




What payment is accepted?


We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & PAYPAL. Need Financing? Paypal Credit 6 Month 0% Interest.





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