FAQs

After placing an order, how long will it take to receive my scooter or parts?

We ship same business day if order is placed before 3 pm. We ship via UPS ground or by USPS. Please check full details on our shipping page.

Does the scooter have cruise control?

No. For safety reasons the Hero manufacturer removed this option.

What is the Hero's warranty?

The Hero scooters come with a 12 month warranty.

Can I go off road on the Hero scooter?

The Hero S8 and X8 are not necessarily your heavy off road scooters. They are designed for all terrain riding, which means you can ride them on grass and gravel without worrying about flat tires. They are great for street riding and our X8 is a great choice for hilly areas.

Where are you located?

We are based out of Orlando, Florida.

How long does it take to charge the battery?

Hero provides a certified 3A or 4A charger depending on model. Charging time is between 4-8 hours, depending on battery size and model.

 What do I do if my scooter needs maintenance or if I do not know how to properly repair my Hero scooter?

We strongly suggest that you contact us before doing any maintenance or repairs on the scooter battery, charging port, electrical wiring or controller. We will get back to you within a few minutes to a few hours Monday through Saturday. Closed Sunday. We understand that waiting days to get a response is not in your interest. We are able to provide videos or guide you when it come to maintenance or repairs. Many parts are easy to change with quick disconnects. If you need to ship the scooter back to us for major repair work, we do have that option available. 

Are parts available if replacement is needed?

Yes, we do our best to have all parts in stock and ship them to our customers the same day if order is placed before 3 pm.

If I order from Heroriderusa website, will my information be safe?

Yes, all transactions are encrypted and we are only able to see the last 4 numbers of the credit card our customers use.

Are discounts or promotions available?

Yes, we do offer promotions especially to return customers or when you purchase 2 or more scooters. Reach out to us

What payment is accepted?

We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, GOOGLE PAY, APPLE PAY, AMAZON PAY, PAYPAL. ALL PAYMENT OPTIONS ARE LISTED ON THE BOTTOM OF THE PAGE.

Any other questions?

We are here for you, so please don't hesitate to contact us. At Hero Rider USA we want to answer all of your questions in a timely manner.