Call or text us: 407-513-2797
9 am - 9 pm MON - SAT
Our return address is:
HERO RIDER USA
6441 S CHICKASAW TRL
ORLANDO, FL 32829
Information Collection, sharing, and Use:
We are the sole owners of the information collected on this site. We can only collect information that a user gives voluntarily through email or other contact. This information will not be sold or rented to anyone.
Your information will be used by us to respond to you. This information will not be used for anything other than to fulfill your request.
Personally-Identifying Information Gathering
Some visitors to HeroRiderUSA.com choose to engage with HeroRiderUSA.com in ways that require the website to collect personally-identifying information of the visitor.
The nature of the engagement determines the amount and type of information that HeroRiderUSA.com collects. Those who engage in transactions with HeroRiderUSA.com will be asked to issue additional information, such as financial and personal information needed to complete those transactions. In each transaction, HeroRiderUSA.com gathers such information only to the extent that is needed or that is appropriate to complete the reason of the visitor’s HeroRiderUSA.com engagement. Visitors can always withhold personally-identifying information. HeroRiderUSA.com does not reveal personally-identifying information other than what is described below. All credit card information is secured and encrypted. We can only see the last 4 numbers of the credit card our customers used.
Warranty: HeroriderUSA provides a 14 month product warranty. We keep all major parts in stock for warranty and non-warranty related replacement. Warranty covers defective parts only. Buyer is responsible for all shipping costs. Normal wear and tear and damages caused by abuse, accident, lack of reasonable care, non-observance of the instructions for use, poor maintenance and modification of the product are not covered under the warranty. Hero scooters are IP54 water resistant certified, not waterproof. Factory does not cover any flood damage due to not knowing if the product was submerged or used in excessive water conditions.
Returns can only be made within 14 days of purchase. The product must be in new condition, unopened and in original packaging. There will be no returns accepted on used scooters
HeroriderUSA will not be responsible for any costs, losses, injuries, or damages incurred as a result of loss of use of this product.
No unauthorized modifications can be made to Hero scooters, its performance or otherwise, in order for this Limited 14 Month Warranty to remain valid.
No payment will be given for inconvenience, loss of time, loss of use, any delivery cost, incidental or consequential damages.
Warranty is void if product suffers weather-related water damage. It is the owner's responsibility to ensure proper storage and protection from the weather.
This Limited 14 Month Warranty does not cover any minor surface marks, tears, rips, flat tires or other cosmetic damages resulting from normal use, or other intentional or unintentional damages to the product.
This Limited 14 Month Warranty will not cover any damage caused by the use of improper cleaners, chemicals or solvents to the product. It also does not cover water damage, smoke or soot, or any harm to the product resulting from exposure to saltwater, or sea salt.
This Limited 14 Month Warranty will not cover any cosmetic damage which results from ageing. This includes fading of paint, deterioration of plated surfaces, deterioration of rubber or plastics, or rusting.
This Limited 14 Month Warranty does not cover incorrect repair or problem misdiagnoses.
This Limited 14 Month Warranty only covers parts such as motor, battery, controller and LCD display. It excludes damages from rider’s usage. This is standard across the industry. The charger comes with a 6 month warranty.
This Limited 14 Month Warranty does not cover damage that results from misuse or neglect, use other than as specified in the Owner’s Manual, or use under abnormal conditions.
This Limited 14 Month Warranty does not cover damages which result from accidents or any form of personal negligence.
Warranty does not cover nuts, bolts, screws, wear and tear.
This Limited 14 Month Warranty is non-transferable after the initial sale of the product. Original buyer must present proof of purchase.
Warranty does not cover any aftermarket accessories or scooter additions that are listed on HeroriderUSA.
This warranty also does not cover labor or shipping fees.
At HeroriderUSA we want to provide exceptional customer service and a fast response. Our goal is to deliver a product that will ensure 100% customer satisfaction in both the product quality and customer service. At HeroriderUSA you will get best prices on parts on the market today. We aim to beat any competitor prices.
Terms and conditions
The term "us" or "we" refers to the owner of the website; whose registered name is Hero Rider USA LLC." The term "you" refers to the user or viewer of our website.
The content of this website is for your general information and use only. It is subject to change at any time.
Neither HeroRiderUSA.com nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. The visitor acknowledges that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
HeroRiderUSA.com contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is forbidden other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on HeroRiderUSA.com.
Unauthorized use of HeroRiderUSA.com may give rise to a claim for damages and/or be a criminal offense.
From time to time HeroRiderUSA.com may also include links to other websites. These links are provided for your convenience to provide additional information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
In the event that a HeroRiderUSA.com product is mistakenly listed at an incorrect price, HeroRiderUSA.com reserves the right to refuse or cancel any orders placed for products listed at the incorrect price, or for orders in which the total has been calculated incorrectly. HeroRiderUSA.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, HeroRiderUSA.com will issue credit back to your credit card account.
Injury or loss
HeroRiderUSA.com cannot claim any responsibility for personal injury, labor or other injury resulting out of the use of any Hero Product or anything sold at HeroRiderUSA.com. HeroRiderUSA.com shall not, under any circumstances, be liable for any special, incidental or consequential damages, including, but not limited to, damage or loss of goods or claims of the purchaser which may arise or result from the sale, installation or use of these products. By purchasing, using, or installing the product, the customer agrees to all of these terms.
Legal use of products sold by Hero Rider USA, LLC.
No product advertised or sold by HeroRiderUSA.com is guaranteed to be legal for use by the customer in his/her state, city or country. By purchasing from HeroRiderUSA.com, you acknowledge that our products may not be legal for use. It is your responsibility to comply with all applicable laws.
Products purchased but not installed by HeroRiderUSA.com are not guaranteed to be safe for use and therefore Hero Rider USA, LLC. cannot be held responsible for misuse or damage resulting from the use of such products.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account or password. You also may not assign or otherwise transfer your account to any other person or entity. You acknowledge that HeroRiderUSA.com is not responsible for third party access to your account that results from theft or misappropriation of your account. HeroRiderUSA.com and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion. HeroRiderUSA.com does not knowingly collect, either online or offline, personal information from individuals under the age of 18. If you are under 18, you may use HeroRiderUSA.com only with permission of a parent or guardian.
HeroRiderUSA.com makes no representation that materials on this site are appropriate or available for use in locations outside the United States and accessing materials from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
You agree to defend, indemnify, and hold harmless HeroRiderUSA.com and its affiliates, affiliated companies, co-branders, other partners, and their employees, contractors, officers, and directors from all liabilities, claims, and expenses, including attorney's fees, that arise from your use or misuse of this site. HeroRiderUSA.com reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with HeroRiderUSA.com in asserting any available defenses.
Choice Of Law & Forum
Sever-Ability & Incorporation
Unless otherwise specified here, this agreement constitutes the entire agreement between you and HeroRiderUSA.com with respect to this site and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between you and HeroRiderUSA.com. If any part of these Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as closely as possible, the original intentions of the parties, and the remaining portions shall remain in full effect.